Return Policy
Return Policy
We work hard to satisfy our customers, but if you are not completely satisfied, here is our return policy:
- A product purchased online or in store may be returned within 30 days of purchase for store or online credit, or within 10 days of purchase for a refund.
- The invoice (paper or electronic) or the web order confirmation is required to process a return, whether online or in store.
- Refunds will be issued within up to 7 business days after we receive the merchandise. Refunds are made to the original method of payment.
- Original shipping fees are not refunded.
- The base shipping fee of $14 + tax applies to all returns made online. Oversized item fees also apply where applicable.
- Items must be in new condition, with tags and in their original packaging. If an item is returned used, washed, with odours or animal hair, damaged, with missing parts, or if it is a non-returnable item, the return may be refused. In that case, we will send the item back to you and charge a $25 shipping fee.
- Items can be returned using the original shipping method or in person at the store. For returns by mail, simply stick the return label provided directly on the box your order was shipped in. You can also return the order in another box, as long as the items are carefully packed. Please do not stick the return label directly on the product packaging; otherwise, a $5 return fee will be charged. It is your responsibility to read the return policy, and returns are also your responsibility.
- Special orders cannot be exchanged or returned.
- The following items cannot be exchanged or refunded:
- Gift cards;
- Socks, underwear (including long underwear), masks, face coverings;
- Books, CDs, DVDs;
- GPS units, software;
- Electronic calls or calls you blow into;
- Electric motors, marine batteries, unpackaged batteries;
- Firearms, ammunition;
- Crossbows, bows, cut arrows;
- Salt blocks;
- Propane or other fuel;
- Trail cameras, SD cards;
- Electronic equipment;
- Sleeping bags;
- Traps, animal cages;
- Any unsealed bottled liquid (e.g. scent lures, urine…);
- Any item sold at 40% off or more (clearance);
- If an item arrives damaged in shipping, or if we made an error, you have 10 days after receiving your order to return the item. You must contact us first to let us know about the situation. You will not pay any shipping fees, unless no defect is ultimately found, in which case the regular return fees will apply.
Warranty
If you receive a defective item, you have 10 days after receiving your order to request a replacement.
After 10 days, L’Aviron chasse et pêche will honour manufacturers’ warranties for all manufacturing defects, shipping extra. Normal wear and tear, accidental damage and use in a rental context are not covered by the warranty.
Contact us to find out the steps to follow. You can also visit the manufacturers’ websites and contact them directly, at your convenience.